Our goal is to ensure your complete satisfaction with every purchase made at Proper Eyewear.

If the products you received do not meet your expectations, we will gladly accept your return and issue a refund, subject to the conditions outlined below.

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Return Conditions
For a return to be accepted and a refund authorized, the following requirements must be met:

Timeframe: Return requests must be submitted no later than 15 days from the date you received your order.

Condition of items: Products must be returned intact, in like-new condition, unused, and in their original packaging.

Shipping Costs and Refunds
Once we receive and inspect your returned items, we will process the refund to your original payment method.

How to Request a Return
To initiate the return process, you can request it directly from your account dashboard, specifically within your order management section. Alternatively, please feel free to contact our Customer Service team. To speed up the process, please include the following in your message:

• The first and last name used at the time of purchase.
• The order reference number.

Once we receive your request, our team will get back to you as soon as possible with all the necessary instructions on how to ship the items back to us.